We want you to know that ecomart® distributes only the finest products in their respective categories. Should you have any questions or issues, or simply can’t find the information you are looking for, take advantage of one of the following options so we can provide the service you need:

FASTEST! Live Chat Customer Care
Our highly trained, courteous Customer Care representatives are waiting to respond to your questions. However much time it takes to assist you, that’s the time you’ll receive. We’ll resolve any issue to your complete satisfaction.

PLEASE!  Before you call:
Answers to Frequently Asked Questions.

How do I track my product order?

As soon as your order is shipped you will receive notification of same together with a tracking number and a link to the chosen carrier, eg; UPS, Fed Ex, etc.

How do I retrieve my Login information?

After you have submitted your information, we’ll send you an eMail with a link for activating your account. If you don’t receive an eMail from us right away, check your spam folder. If this is our first eMail to you, our response might have landed in there. Or you can contact us here:

** Important: Please include your eMail address used during sign-up.

How do I update My Account information on file?

In the sidebar, right above the “Shop Category” section, you will find the “Login” area. Enter your eMail address as your User ID. Enter your password Click “Login” and it will open a page with your Account Details.

Here you can make any changes you wish.
When you are done, click “Update Account Details”. Click any other menu item etc to be redirected elsewhere in the site.

How do I redeem ecoDollars for product purchases?

EcoDollars can be redeemed as payment toward items purchased and can be used for full value of the merchandise. However ecoDollars can not be used to cover shipping and handling charges. Those must be paid for according to the area of currency selected.

 


Personal Support Information

In order to better assist you, our support team may ask you for the following information:

Customer Type:
Telephone:
Web Browser:
Customer ID:
eMail:
 

Help and Support

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Corporate Office

GlobalForce Network Inc.
408 - 1445 W. Georgia Street
Vancouver BC V6G 2T3

Site Requirement

• Browsers:  FireFox, IE, Safari
• Best Viewed:  1024 x 768 (min.)    resolution
• High Speed Internet connection
• Pop-up enabled
• JavaScript enabled
• Flash Player 7
• Adobe Reader
 

 

 

 

 

 

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